Refund policy

Last updated: September 3, 2026

We want you to have a good experience shopping with Meeran.

At the same time, perfumes and other personal-use products require special care when it comes to returns because once a product has been opened or used, it may not be suitable for resale.

Please read the following policy before placing your order.

1. When Can You Request a Return?

You may contact us if the product you receive is:

Damaged during delivery
Incorrect or different from what you ordered
Missing from your package
Delivered with a genuine manufacturing or product-related issue

Return requests must be raised within 7 Days** of delivery**.

Requests received after this period may not be accepted.

2. Damaged Package or Product

If your package arrives visibly damaged, please take clear photographs or a video of the package before opening it, if possible.

If the product inside is damaged, contact us as soon as possible with:

Your order number
Clear photographs of the outer package
Clear photographs/videos of the damaged product
A brief description of the issue

This helps us investigate the issue with our delivery partner and resolve it faster.

3. Wrong Product

If you receive a product different from the one ordered, please contact us within 2 Days of delivery.

After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the order.

4. Products That Cannot Be Returned

For hygiene, safety and product-integrity reasons, we generally do not accept returns for products that have been:

Opened
Used or sprayed
Damaged after delivery
Altered or tampered with
Missing their original packaging, labels or accessories
Returned without prior approval from Meeran

Change of mind, personal preference or simply not liking the fragrance after opening/using it does not normally qualify for a return.

Perfume is a personal product, and fragrance perception can differ from person to person.

5. Packaging and Accessories

For an eligible return, the product should be kept in its original condition with its original packaging, labels, boxes and included accessories.

We may reject a return if the product has been materially altered, used or damaged after delivery.

6. How to Request a Return

To start a return request, contact us at:

Email: info@meeranindia.com
Phone/WhatsApp: +91-7290002000

Please include:

Order Number:
Name:
Registered Mobile Number:
Reason for Return:
Photos/Videos of the Product:

Our team will review the request and let you know the next steps.

Please do not send a product back without receiving return instructions from us.

7. Return Shipping

For products that are confirmed to have been delivered damaged, incorrect or defective, Meeran may arrange or reimburse the applicable return shipping, depending on the circumstances.

For any return that is not covered under this policy, return shipping may be the customer's responsibility.

8. Refunds

Once an approved return is received and inspected, we will confirm whether the refund is applicable.

If approved, the refund will generally be processed to the original payment method or through another appropriate method communicated by our team.

Expected refund processing time: 3-4 Days after approval.

The time taken for the amount to appear in your account can also depend on your bank or payment provider.

9. Exchanges

Where a replacement is approved, it will depend on product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

10. Order Cancellation

If you want to cancel an order, please contact us as quickly as possible.

Cancellation may not be possible once the order has been packed or dispatched.

If the order has already been dispatched, the applicable return process may apply instead.

11. Incorrect Delivery Information

Customers are responsible for providing the correct name, phone number and delivery address.

If an order is returned to us because of an incorrect/incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other deductions may apply where permitted.

12. Refunds for Unavailable Products

If we are unable to fulfil a confirmed order because the product becomes unavailable, we will inform you and process the applicable refund for the unavailable item.

13. Questions About Your Return

If you are unsure whether your order qualifies for a return or refund, contact us before sending anything back.

We're happy to look into the issue and guide you through the process.

Contact Meeran

Meeran India
F-17B, Opp. NDPL Office, Hudson Lane, Vijay Nagar, Delhi – 110009, India